RailClick
French Rails

FAQ

よくある質問を確認した後、お問い合わせください

Ticket changes, cancellations and refunds

  • Can I get compensation if my train was delayed?
  • What happens if I miss my connection due to a delay?
  • How can I get a refund for delayed or cancelled train?
  • What should I do if a strike happens?
  • Can I change the name, passport or ID number on my ticket?
  • How can I change my seat reservation?
  • How long does it take to get my refund?
  • How can I cancel my ticket?
  • How can I change my ticket?
  • What happens if I miss my train?
お問い合わせ (日本時間) 平日: 午前10時 ~午後5時 (昼休み:12時~1時、土日と祝日は休業)
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