Ticket changes, cancellations and refunds

• How can I get a refund for delayed or cancelled train?
• How can I change my ticket?
• How can I cancel my ticket?
• How long does it take to get my refund?
• What happens if I miss my train?

  SNCF:

  • If the fare allows changes, you can ask for exchanging your ticket at the station counter.

  TGV Lyria France-Switzerland:

  • Full-Flex: With this fare, you can access all the trains on the same day and to the same destination.

  For more information, please refer to related article How can I change my ticket? 

• What should I do if a strike happens?
• Can I change the name, passport or ID number on my ticket?
• What happens if I miss my connection due to a delay?
• How can I change my seat reservation?
• Can I get compensation if my train was delayed?