How can I cancel my ticket?
Cancellations are subject to the fare type chosen and your options are listed below:
TGV and Intercités:
- Full-Flex: These tickets can be cancelled until the time of departure subject to a fee. The closer it is to departure, the higher the fee.
- Semi-Flex: These tickets can be cancelled until the time of departure subject to a fee. The closer it is to departure, the higher the fee.
- Eco: Unfortunately these tickets cannot be cancelled.
LGV Lyria France-Switzerland:
- Full-Flex: These tickets can be cancelled without fees before departure.
- Semi-Flex: These tickets are refundable before departure, subject to a 30€ fee.
- Non-Flex: Unfortunately these tickets cannot be cancelled.
TGV France-Italy:
- Full-Flex (Flexi): These tickets can be cancelled without fees before departure.
- Semi-Flex: Cancellations are possible before departure, for a 50% fee.
- Non-Flex (Mini): Unfortunately these tickets cannot be cancelled.
TGV France-Belgium and France-Luxembourg:
- Full-Flex: These tickets can be cancelled without fees up to 30 minutes after departure. Tickets can’t be cancelled if already changed between 30 minutes before and 30 minutes after departure.
- Semi-Flex: These tickets can be cancelled for a fee until the time of departure. The closer it is to departure, the higher the fee.
Where possible, you can cancel your booking by clicking on the link on the confirmation email.