If you lose your connection during the payment process, please contact us through the contact form to find out if your payment has been made and if the tickets have been issued.
Payments
- Why do you charge a booking fee?
- Can I get an invoice for my tickets?
- Can I get a VAT invoice?
- What should I do in case the payment isn’t successful during the booking in the payment gate step?
- What forms of payment can I use?
- How do I find out if my booking has gone through?
- Which system does RailClick use to prevent fraudulent use in case of theft or loss of the card?
- What should I do in case the connection is lost during the payment process?
- Why my PayPal payment is not working?
- How can I change the default currency?
- Why is my payment rejected?
- What can I do if I have been charged but I haven't received my tickets?
