常見問題

Payments

• What forms of payment can I use?
• Why is my payment rejected?
• Which system does RailClick use to prevent fraudulent use in case of theft or loss of the card?
• How can I change the default currency?
• Can I get an invoice for my tickets?
• Can I get a VAT invoice?
• What can I do if I have been charged but I haven't received my tickets?
• What should I do in case the connection is lost during the payment process?
• Why do you charge a booking fee?
• How do I find out if my booking has gone through?
• What should I do in case the payment isn’t successful during the booking in the payment gate step?
• Why my PayPal payment is not working?

  There could be a few reasons why your PayPal payment is not working:

  • If you clicked Pay with PayPal button and nothing happened or you only saw a blank window, you probably have a pop-up blocker installed. This pop-up blocker will prevent PayPal from opening a new payment window. So all you have to do is temporarily disable it, and the window will open or load normally.
  • Your PayPal account has not yet been verified. For security reasons, we currently only accept payments from verified accounts. If you want to verify your account, you can do so here. Please keep in mind that it takes several working days to process, so we recommend using a credit or debit card instead.
  • Unfortunately, there isn't much we can do if you can't log in to your PayPal account. We recommend that you contact PayPal directly; they should be able to assist you very quickly.
  • We recommend that you try again if your payment freezes or cannot be processed by PayPal. However, please make certain that you have not been charged twice. Check first to see if your tickets have been emailed to you. We also recommend that you check your PayPal account to see if the transaction was successful.